Politique d’expédition

Last update  01-04-2026

Order Processing Time
All orders are processed within 1–3 business days after payment confirmation.

Shipping Time
Our products are shipped through trusted fulfillment partners.
⏱️ Estimated delivery time is 10–15 business days, depending on the destination and carrier.

Shipping Fees

  • Shipping fees are displayed at checkout.

  • Free shipping promotions may be offered from time to time.

Order Tracking
Once your order is shipped, you will receive a tracking number by email.

Shipping Delays
Dounay Beauty is not responsible for delays caused by:

  • customs clearance

  • weather conditions

  • high-demand periods

  • shipping carriers                                                                                                             

    RETURN & REFUND POLICY

    Due to hygiene and safety reasons, dietary supplements are non-returnable and non-refundable once opened.

    ✅ Eligible Refunds or Replacements

    A refund or replacement may be issued only if:

    • the product arrives damaged

    • the wrong product was received

    • the order was never delivered

    📩 Please contact us within 7 days of delivery and provide:

    • order number

    • photos of the product

    • description of the issue

    Email: info@dounaybeauty.com

    🟢 CANCELLATION POLICY

    • Orders may be cancelled within 12 hours of purchase.

    • Once an order is in production or shipped, cancellation is no longer possible.

    🟢 DISCLAIMER & LIABILITY

    Dounay Beauty products are dietary supplements and are not intended to diagnose, treat, cure, or prevent any disease.

    • Consult a healthcare professional before use, especially if you are pregnant, nursing, or taking medication.

    • Dounay Beauty is not responsible for misuse of products.

    • Individual results may vary.

    ⚠️ These statements have not been evaluated by the FDA.

    🟢 PRIVACY POLICY

    Dounay Beauty respects your privacy.

    • Personal information is used only to process orders.

    • We do not sell or share customer data with unauthorized third parties.

    • Payments are securely processed through certified payment platforms.

    🟢 TERMS & CONDITIONS

    By purchasing from ANBYANS, you agree to:

    • our shipping and refund policies

    • responsible use of our products

    • providing accurate customer information

    Douna Beauty reserves the right to update these policies at any time.